The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
I will only use your shipping and billing address, and contact information
The string I use for the jewelry is a high quality waxed polyester string. This string is often used for shoemaking and upholstery, therefore all pieces are very sturdy and durable: no fraying/no fading and colours do not run if wet.
►You can clean your jewelry with a small brush (i.e. toothbrush). If need be, you can also use a drop of soap and water, then rinse and pat dry with a cloth.
The stones set in the jewelry pieces are individually selected during my winter escapades. The channelling of each stone –the engraved part in which the macramé work is solidly set in by string tension- is done by an artisan friend of mine.
All my photographs are taken under natural light and I try my best to make the colors appear as close as possible to the reality. Just keep in mind that there is always a slight variation through a computer screen so please get in touch with me in case of a doubt.
I strive to create quality pieces that last and I put a lot of time and attention to details in what I make. If for some reason you are unhappy with an item you have purchased, I would appreciate being informed personally before you leave any negative feedback. Please notify me as soon as you can so we can work out a solution together : )
►If returned, items must be unused and unworn and must be returned in their original packaging within 3 days of their reception. A refund will be issued upon reception of the item.
►5$CAD handling and packing fee is non-refundable.
►Shipping fees for returning an item are the customer's responsibility.
►The original shipping cost is non-refundable except if the item shipped was faulty.
Yes .. raïz .. does wholesale too!